Frequently Asked Questions

Everything you need to know about UNO. All in one place.

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General Questions

Products

What makes UNO different from other personal care brands?

UNO combines naturally inspired ingredients with modern skincare science to create products that cleanse, hydrate and protect your skin in one simple daily routine.

Are UNO products suitable for sensitive skin?

Most UNO formulas are designed to be gentle enough for everyday use. Always check the product page for specific ingredients and directions if you have known sensitivities.

Are UNO products dermatologically tested?

Our formulas are developed with skin comfort and safety in mind to provide effective daily care.

Can I use UNO products every day?

Yes. UNO products are designed for daily use to help keep your skin clean, fresh and comfortable.

Where are UNO products made?

UNO products are developed to deliver premium personal care with carefully selected ingredients and high manufacturing standards.

FORMULA & INGREDIENTS

Ingredients

What ingredients are commonly used in UNO products?

UNO formulas may include carefully selected ingredients such as Aloe Vera, Panthenol, Glycerin, botanical extracts and coconut-derived cleansers. Ingredients vary by product, so always check the product page for the complete formula.

Are UNO products made with naturally inspired ingredients?

Yes. UNO combines naturally inspired extracts with modern personal care formulations to support effective cleansing, hydration and everyday skin comfort.

Why does UNO use Aloe Vera?

Aloe Vera is commonly used to help soothe the skin and support a comfortable, refreshed feeling after use.

What does Panthenol do in UNO formulas?

Panthenol helps support skin hydration and comfort, making it especially useful in products designed for regular use.

Why is Glycerin included in UNO products?

Glycerin is a humectant that helps attract and retain moisture, supporting softer and more comfortable skin.

What are coconut-derived cleansers?

Coconut-derived cleansers are gentle cleansing agents used to remove dirt and impurities while helping reduce the dry, stripped feeling that harsher cleansers may cause.

Where can I find the full ingredient list?

You can find key ingredient information on each product page. For a broader overview of the ingredients used across UNO formulas, visit our Ingredients Library.

DAILY CLEANSING

Shower Gel

What makes UNO Shower Gel different?

UNO Shower Gel is designed with a creamy cleansing formula that helps clean the skin while supporting moisture and comfort, making it suitable for everyday care.

Can I use UNO Shower Gel every day?

Yes. UNO Shower Gel is designed for regular daily use. Apply to wet skin, massage gently, then rinse thoroughly.

Is UNO Shower Gel suitable for dry skin?

UNO Shower Gel contains moisturizing ingredients such as Glycerin, Panthenol and Aloe Vera that help reduce the dry, tight feeling that may follow cleansing.

Is UNO Shower Gel suitable for sensitive skin?

The formula is designed to provide gentle daily cleansing. If your skin is highly sensitive or you have known allergies, review the product ingredients and perform a patch test before regular use.

Can UNO Shower Gel replace body lotion?

UNO Shower Gel helps cleanse and moisturize the skin during bathing, but very dry skin may still benefit from applying a separate body moisturizer after showering.

Can men and women use UNO Shower Gel?

Yes. UNO Shower Gel can be used by men and women. Choose the fragrance and formula that best suit your personal preference and skincare needs.

Can UNO Shower Gel be used on the hair?

Some UNO Shower Gel products are designed for multi-purpose use. Check the directions on the individual product packaging or product page before using it on the hair.

How much Shower Gel should I use?

Use a small amount on wet skin or a shower sponge. Massage until it forms a creamy lather, then rinse well. A little is usually enough for effective cleansing.

Does UNO Shower Gel contain parabens or silicones?

Selected UNO Shower Gel formulas are described as free from parabens and silicones. Please check the individual product page or packaging for the exact formula details.

Which UNO Shower Gel should I choose?

Choose based on your preferred fragrance and skin needs. Explore the full Shower Gel collection to compare available formulas and scents.

ODOR PROTECTION

Deodorant

How is UNO Deodorant different from traditional deodorants?

UNO Deodorant is designed to target odor-causing bacteria instead of simply masking odor. It provides long-lasting freshness while helping keep underarms comfortable throughout the day.

Does UNO Deodorant stop sweating completely?

UNO Deodorant is designed to help control body odor and provide long-lasting freshness. Individual results may vary depending on activity level and personal body chemistry.

How long does UNO Deodorant last?

UNO Deodorant is formulated to provide long-lasting odor protection for everyday activities when applied to clean, dry skin.

Can I use UNO Deodorant every day?

Yes. UNO Deodorant is designed for daily use as part of your personal care routine.

Is UNO Deodorant suitable for sensitive skin?

The formula includes skin-conditioning ingredients such as Aloe Vera and Panthenol to support skin comfort. If you have highly sensitive skin, review the ingredient list before use.

Can I apply UNO Deodorant after shaving?

For best comfort, allow freshly shaved skin to recover before applying any deodorant. Avoid using on irritated or damaged skin.

Does UNO Deodorant contain alcohol?

Selected UNO Deodorant formulas are alcohol free. Please check the individual product page or packaging for complete ingredient information.

Will UNO Deodorant stain my clothes?

Allow the product to dry before getting dressed to help minimize transfer onto clothing.

How should I apply UNO Deodorant?

Apply a thin, even layer to clean and completely dry underarms. Allow it to dry before dressing for the best experience.

Which UNO Deodorant fragrance should I choose?

Choose the fragrance that best matches your personal style. All UNO Deodorant variants are designed to deliver reliable everyday freshness while offering different scent profiles.

SIGNATURE FRAGRANCE

Body Splash

What is UNO Body Splash?

UNO Body Splash is a lightweight fragrance designed to leave your skin feeling fresh and pleasantly scented throughout the day. It's perfect for everyday use whenever you want an extra boost of freshness.

How long does the fragrance last?

The longevity of any body splash depends on factors such as skin type, weather and activity level. Reapplying throughout the day can help maintain a fresh scent.

Can I use UNO Body Splash every day?

Yes. UNO Body Splash is designed for daily use and can be applied whenever you want to refresh your fragrance.

Can I use Body Splash directly on my skin?

Yes. Spray lightly onto clean skin from a comfortable distance. Avoid contact with the eyes and irritated skin.

Can I combine Body Splash with UNO Deodorant?

Absolutely. Using UNO Body Splash together with UNO Deodorant helps create a complete freshness routine while allowing you to enjoy a longer-lasting fragrance experience.

Should I apply Body Splash before or after dressing?

For the best experience, apply UNO Body Splash to clean, dry skin before getting dressed and allow it to dry naturally.

Where should I spray Body Splash?

For the best fragrance experience, spray lightly on pulse points such as the neck and wrists or anywhere you prefer a refreshing scent.

How should I store UNO Body Splash?

Store your Body Splash in a cool, dry place away from direct sunlight and excessive heat to help preserve its fragrance quality.

GENTLE DAILY CARE

Intimate Care

What is UNO Intimate Wash designed for?

UNO Intimate Wash is specially formulated for gentle daily intimate hygiene while helping you feel clean, fresh and comfortable.

Can I use UNO Intimate Wash every day?

Yes. UNO Intimate Wash is designed for daily use as part of your personal hygiene routine. Always follow the directions provided on the product.

Is UNO Intimate Wash pH balanced?

Yes. UNO Intimate Wash is formulated to help support the natural pH balance of the intimate area for comfortable everyday cleansing.

Is UNO Intimate Wash suitable for sensitive skin?

The formula is designed for gentle daily care. If you have known sensitivities or irritation, review the ingredient list before use and discontinue use if discomfort occurs.

Can UNO Intimate Wash be used during pregnancy?

If you are pregnant or receiving medical care, we recommend consulting your healthcare professional before using any personal care product.

Does UNO Intimate Wash contain harsh cleansers?

UNO Intimate Wash is formulated to provide gentle cleansing while helping maintain everyday freshness and comfort.

How should I use UNO Intimate Wash?

Apply a small amount during bathing, cleanse the external intimate area gently, then rinse thoroughly with water. For external use only.

Does UNO Intimate Wash help maintain freshness?

Yes. Regular daily use helps leave you feeling clean, fresh and comfortable throughout the day.

PET CARE

UNO Pets

What is UNO Pets?

UNO Pets is a dedicated range of grooming products designed to help keep your pet clean, comfortable and fresh with gentle everyday care.

Is UNO Pets suitable for dogs and cats?

Check the individual product label to confirm the intended animal type and follow the recommended directions for use.

Can I use UNO Pets Shampoo regularly?

Yes. UNO Pets products are designed for routine grooming when used according to the product instructions.

Is UNO Pets gentle on my pet's skin?

UNO Pets formulas are developed to provide effective cleansing while helping keep your pet's skin and coat feeling comfortable.

How should I bathe my pet using UNO Pets?

Wet your pet's coat thoroughly, apply an appropriate amount of product, massage gently to create a lather, then rinse well with clean water.

Can I use human shampoo on my pet instead?

For the best care, use products specifically formulated for pets, as their skin and coat have different needs than human skin.

How often should I bathe my pet?

Bathing frequency depends on your pet's breed, coat type and lifestyle. Follow your veterinarian's advice when needed.

Where can I explore the UNO Pets collection?

Browse the UNO Pets collection to discover grooming products designed to help keep your pet clean, fresh and comfortable.

CUSTOMER SUPPORT

Orders, Shipping & Returns

Where does UNO deliver?

UNO delivers to available locations across Egypt. Delivery coverage may vary by area, so please confirm your address during checkout.

How long does delivery take?

Delivery times depend on your location and order volume. The estimated delivery period will be confirmed according to UNO’s current shipping policy.

How much does shipping cost?

Shipping fees are calculated according to your delivery location and will be shown during checkout before you complete your order.

How can I track my order?

Once your order is confirmed and dispatched, you may receive tracking or delivery updates through the contact details provided with your order.

Can I change or cancel my order?

Contact UNO customer support as soon as possible after placing your order. Changes or cancellations may not be possible once the order has been prepared or dispatched.

What payment methods are available?

Available payment methods will appear during checkout. Please select the option that is most convenient for you.

Can I return or exchange a product?

Return and exchange eligibility depends on the product condition and UNO’s current return policy. Products must remain unused, unopened and in their original condition unless the item arrived damaged or incorrect.

What should I do if my order arrives damaged or incorrect?

Contact UNO customer support promptly and provide your order details along with clear photos of the item and packaging so the team can review the issue.

Can personal care products be returned after opening?

For hygiene and safety reasons, opened or used personal care products are generally not eligible for return unless they are defective or were delivered incorrectly.

How can I contact UNO customer support?

Visit the Contact Us page to reach the UNO support team regarding products, orders, delivery or returns.