Returns & Exchange

At UNO CLEAR, we want you to be fully satisfied with every product you order. Because personal-care products require particular health and hygiene precautions, this policy explains your rights and our responsibilities clearly.

1. Return period

You may request a return or exchange within 14 days from the date you receive your order.

2. Conditions for an accepted return

  • The product must be sealed, unused, and have its original seal intact and unopened.
  • It must be in its complete original packaging with all included accessories and gifts.
  • You must provide the order number or another proof of purchase.

3. Non-returnable products

For health and hygiene reasons, products that have been opened, used, or had their original seal removed cannot be returned or exchanged, except in cases of damage or manufacturing defect described below. This exception is intended to protect the health of all customers.

4. Damaged or incorrect product

If a product arrives damaged, has a manufacturing defect, or is different from what you ordered:

  • Contact us within 48 hours of receiving the order.
  • Send clear photos of the product and the outer packaging.
  • We will arrange a replacement or a full refund at no cost to you, including shipping costs.

We recommend recording a short video while opening the shipment, as this can help us process your request more quickly.

5. Shipping costs

  • Damaged, incorrect, or manufacturing-defective product: UNO CLEAR covers the cost in full.
  • Change of mind (sealed and unused product): the customer covers return shipping.

6. How to return a product

Contact us by WhatsApp or phone and we will arrange collection from your address through the shipping company. You do not need to visit a physical location.

7. Refunds

After we receive the product and confirm that it meets the return conditions, the refund is processed within 14 business days using the original payment method, or in cash for cash-on-delivery orders.

8. Cases not covered

  • More than 14 days have passed since receipt.
  • The product has been opened, used, or had its original seal removed, except in cases of damage.
  • The original packaging, accessories, or included gifts are missing.
  • The product was damaged by misuse or improper storage after receipt.
  • No order number or proof of purchase is provided.

9. Contact us

WhatsApp / Phone: 01069586887
Email: Callcenter@dhgroupeg.com
Working hours: Daily from 10:00 AM to 6:00 PM